What To Expect During Your Visit To The Theatre

We suggest that you arrive at least thirty (30) minutes prior to the show.

All performances begin promptly as scheduled, and there are no refunds for latecomers. Latecomers will be admitted only at a suitable break in the performance, and seating location will be at the discretion of the management. If you are late, it may not be possible to seat you until the intermission; if the production has no intermission, you may not be admitted at all. Latecomers may watch the show on monitors located in the lounge.

There is no formal dress code enforced in our theatres. Most of the people you will see in the audience will probably be dressed in a “business casual” style.

We are committed to ensuring the enjoyment of all patrons. While we encourage our guests to refrain from wearing heavily scented products, we cannot guarantee a scent-free environment. In consideration of those in the audience who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products. If you are experiencing an allergic reaction due to your seating location, please contact the House Manager about the possibility of a relocation.

The role of the Audience is important at every performance. Please take time to review our Guide to Attending the Theatre prior to your visit. This guide was designed for student groups, however the content is appropriate for audiences of all ages!

Different shows have different running times. The approximate running time of the show - including any intermissions - is listed along with the show’s pricing and scheduling information. See the Shows section on this website for individual show listing information.

Outside food and drinks are not permitted in the theatre.

Bars and concessions are open at all Mirvish theatres. Food and beverage may be consumed in the theatre lobbies and auditorium.

All of our theatres offer coat check service. The cost is $3.00 per checked item. See Venue Access Guides and Maps to locate the coat check (and other building facilities) prior to your next theatre visit.

If you are travelling immediately following the performance and need to check a small bag, you can do so at the coat check stations at the Princess of Wales, Royal Alexandra, CAA Ed Mirvish and CAA Theatres.

Booster seats are available at the coat check on a first-come, first-served basis, for use by patrons up to four feet in height. Please note that not all seat locations may be suitable for the use of booster seats.

If you leave your seat during the performance, we will re-seat you only at a suitable break in the performance, which might not be until the intermission. Re-admittance to the auditorium and seating location will be at the discretion of the management.

No. Photos, sound or image-recordings of any kind are strictly forbidden when it comes to a theatre production. Not only is it a potential safety hazard for performers, it is a violation of intellectual property copyright laws. We do allow you to take photos of other places within the theatre, however everything on the stage - before, during or after the show - is strictly off limits.

So as not to disturb others, please refrain from tweeting and texting during the show. When the curtain goes up, your device must be turned off. However, we do encourage folks to tweet us pre and post show and during intermission @mirvish!

A lovely thought, but no - at least not while there is an audience in the theatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, but you will then be responsible for paying them all, not to mention renting the theatre.

Please see the question above (for the same answer). A lovely thought, but no.

That would be lots of fun, but unfortunately, no. Both the stage and the backstage areas are strictly off-limits to anyone not directly involved with the production (for reasons of safety and insurance).